Remote Desktop Black Screen Issue in Windows®
What is Remote Desktop black screen error? Discuss tips to fix the problems.
The remote desktop refers to an operating system feature or program that is used to allow users to get connected to a system located at other locations. Users can thus interact with remote system as they do with local ones. You can use the remote desktop feature of the system for multiple purposes. You can access workplace system when you travel or when you are at home. You can get connected to any systems without the concern of locations. It is possible to fix issues in a remote desktop over network. Administrative tasks can be performed efficiently with the use of remote desktop. It is also possible to demonstrate some processes or software applications over the remote desktop. It is possible to get some issues with the remote desktop. One among these issues includes the black screen appearing in remote desktop screen. You may get a black screen or blank screen displayed in the remote desktop screen when you login into it. With this issue, you get unable to perform any actions in the remote desktop. So, it is important to fix the issue as soon as possible to make the remote desktop work properly.
Following are some tips to fix remote desktop black screen issue in Windows system:
- Disable Bitmap Caching
- Disable fast user switching and welcome screen
- Setup KeepRasConnections in registry
Disable Bitmap Caching
There may be a number of reasons behind the remote desktop black screen issue in Windows operating system. Bitmap Caching enabled in the system may result in this issue. You can try disabling the Bitmap Caching to fix the issue. To do this, you need to just access Remote Desktop Connection window and clear the checkmark for Bitmap Caching option.
Disable fast user switching and welcome screen
The most possible reason for remote desktop black screen issue in Windows includes the Fast User Switching dropping Internet connection at logout time. The network gets disabled if there is no users logged in and you can get remote desktop black screen with this. To fix the issue, you need to disable both Fast User Switching and the Welcome Screen option. To do this, open the User Account window in Control Panel. Then, clear checkmarks for 'Use Fast User Switching' and 'Welcome Screen' options.
It is possible that the KeepRasConnections has been disabled in the system registry of Windows. It gets remote desktop black screen issue. To fix the issue, you need to setup the KeepRasConnections in system registry. To do this, you need to open the 'regedit' in the system and get the KeepRasConnections entry under HKLM folder. You need to then change its value to 1 and exit the system registry. After a clean restart of the system, you have your system issues fixed.
iYogi is the fastest growing online and remote tech support provider in the direct-to-consumers and small businesses sector. Our highly skilled and experienced tech experts available, 24x7x365 will provide the best issue resolution and customer satisfaction. Our award winning and low priced Annual Subscription covers the following services:
- Comprehensive support to fix black screen issue in Windows remote desktop.
- Diagnostic & repair for your technologies.
- Troubleshoot software errors.
- Update drivers and security to protect against online threats.
- Connect to Internet, devices and peripherals.
- Optimize your computer’s speed and performance.
Unlimited access to great tech support, all year around! We promise the lowest wait-time and highest resolution rate in the industry.