Windows® Remote Assistance
Learn the features and usability of the Remote Assistance utility in Windows XP
Remote Assistance is a new tool included in the Windows XP operating system. This feature would allow users to help each other through the Internet. With the Remote Assistance tool Experts could view the desktop of Novice users. With the Novice's permission, the Expert could share control of the Novice's system to resolve issues remotely. With the Remote Assistance feature, a Help Desk could support users on the network. To use the Remote Assistance feature you need Windows XP or Windows Server 2003 running in computers of Expert as well as Novice users. These systems have to be connected over the same network and could then start sending invitation for help.
The following points discuss the role of Remote Assistance feature in Windows XP:
- Control computer
- Save time needed for support
The Remote Assistance feature would allow both the owner as well as the remote user to control the computer at the same time. Different options included in Remote Assistance like chatting via keyboard or microphone could make it the best for technical support than for remote administration. This could allow the local user and remote user to communicate while viewing the same desktop.
The Remote Assistance feature could help the Novice to compose an e-mail to send to the Expert. This e-mail contains an attachment with an invitation. When the Expert opens this attachment, they are prompted for a password, providing that the Novice specified a password, and the Sending Remote Assistance Invitation process could continue to execute. Even if the e-mail is not configured, the Remote Assistance could help the Novice in configuring it properly.
The technical support could often take up a lot of time if you are a network administrator. Microsoft has changed all expensive as well as time-consuming ways with its new Remote Assistance feature. This could allow technicians to provide remote technical support. The Remote Assistance feature has revolutionized the technical support field. With a few number of simple commands, the technician could get full access to the user's computer.
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